Our Return & Exchange Policy:
We want to make sure you’re 100% satisfied with your purchase and we would love to return or exchange merchandise that don’t work for you.
Simple HH offers the following return options:
|
Return Options |
Return Cost |
Refund Options |
|
Refund |
Return shipping fee will be deducted from the refund. *Return shipping fees will be calculated after the return request is completed. |
Refund to your original payment method |
|
Store Credit |
Free return shipping |
An online gift card will be issued to your order email |
All sales/discounted items are not eligible for return/refund/exchange/store credit.
Accessories are not eligible for return and exchange.
Please check the following for our return & exchange requirements.
- All merchandise must be returned within 30 days of the order date.
- All returned merchandise must have not been used, altered, damaged, or washed, and returned in its original packaging for return or exchange.
- Merchandise damaged due to manufacturer’s defect may be eligible for replacement.
Return Instructions
Please fill out the return form (download here) and send it to info@simplehh.com. Once you request is approved we’ll send you a prepaid shipping label. Please securely pack and seal the merchandise, and drop off the package at any USPS offices. Please allow us 1-2 billing cycles to process your return.
PLEASE NOTE:
All shipping, handling, and custom charges are non-refundable. We reserve the right to deny credit if the items returned do not meet our return policy.
Simple HH do not accept returns or exchange on purchased items outside of simplehh.com
Simple HH do not price match with items purchased outside of simplehh.com including dealers and competitors.
Lost or Stolen Packages:
Simple HH is not responsible for lost or stolen packages. In the event that your package is noted as delivered and you have not received it, the customer is responsible for contacting the shipping carrier with the tracking information to obtain more information or to file a claim. Once the shipping carrier has confirmed the package was not delivered to the customer's shipping address, we will replace your item(s) or issue a refund, excluding a $6.99 shipping and handling fees.
If you have any questions, call us toll free 8 AM - 5 PM PST at 626-4869880 or e-mailing us at info@simplehh.com